Return Policy
Thank you for shopping at Gali’s Lingerie! Your satisfaction is our priority, and we want you to be delighted with your purchase. Please review our return policy carefully.
Returns
To initiate a return, please contact our customer service team at [email address] or [phone number] within seven (7) days of receiving your order. Please provide your order number and details of the items you wish to return.
Return Shipping
You will be responsible for covering the cost of return shipping. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item
Returns
- We accept returns within seven (7) days from the date of purchase.
- To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging with all tags attached.
- We do not accept returns for the following items:
- Panties
- Swimwear
- Shapewear
- Accessories
- Lingerie
- Silicone products
Due to hygiene reasons and the intimate nature of these items, we cannot accept returns unless they are defective or damaged upon arrival.
Refunds
- We offer store credit or exchanges only; no cash refunds will be provided.
To initiate a return, please contact our customer service team at [email address] or [phone number] within seven (7) days of receiving your order. Please provide your order number and details of the items you wish to return.
Return Shipping
You will be responsible for covering the cost of return shipping. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item